Shipping and delivery

Fees and shipping time

Outwet confirms the acceptance of the order by sending an automatic e-mail summary to the e-mail address provided by the Customer in the order.
For all delivered products, Outwet issues the respective invoice with the data provided by the Customer.

Delivery time to the courier, if the purchase was made with credit card payment, Klarna or Paypal, is 10 working days.
Transportation costs borne by the Customer are 15 euros.

Standard delivery is made on working days from 08:30 to 18:00.
This type provides for delivery on the road front for all products.
The courier makes the first delivery without prior notice. If the Customer is absent, the courier leaves a passing notice (coupon inside the mailbox or sticker on the doorbell) and retries delivery on the next business day. If this delivery attempt is also unsuccessful, the Customer will be contacted by Outwet staff to arrange a further delivery. If the third attempt is also unsuccessful, the product returns to Outwet warehouses resulting in cancellation of the order. The costs of parking or storage at the courier are the responsibility of Outwet for the first 2 days beyond which they will be borne by the customer.

Delivery to the floor is not made.
Upon delivery of the goods by the courier, the Customer is required to check:

  • that the number of packages being delivered corresponds to what is indicated in the accompanying document of the Courier
  • that the packaging is intact, not damaged, nor wet or altered

Once the Courier’s transport document has been signed, the Customer will no longer be able to make any objection regarding the external characteristics of what has been delivered.

To which countries do you ship?

We deliver worldwide.

Change the delivery address

If your order has not yet been shipped you can email and we will do our best to change the delivery address. If the package has already been delivered to the courier, we will not be able to take action.

Finding delivery information

Once the order is placed you will receive a confirmation email. On the day of shipment, the courier will send a pickup email with the tracking number and from there you can track the status of your order through the courier’s website.

Indicate a delivery time

It is currently not possible to request a delivery time.

Track my package

Once the order has been delivered to the courier you will receive an email from the courier with the tracking number and you will be able to track your shipment directly from the courier’s portal.

The package I received is damaged

If goods are lost or damaged in transit and the damage is externally visible, clearly note on the waybill or transit document the details of the loss or damage upon receipt of the shipment.

If the loss or damage is not visible until the package is opened, submit a written claim to the carrier within 7 days of receipt of the goods.

The package was delivered to the wrong address

The package was delivered to the wrong address.

In this case we ask you to contact us immediately through the email address:  specifying the following information:

  • order number
  • delivery header
  • tracking number.

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